UFS Manager: ICTS Technical Support Vacancies 2022 University of the Free State Jobs in Bloemfontein

UFS Vacancies for Manager: ICTS Technical Support in 2022-2023: Apply for UFS Manager: ICTS Technical Support Jobs in Bloemfontein 2022. Check Current Free State Government Jobs through UFS Careers Portal 2022. Check University of the Free State Manager: ICTS Technical Support Jobs Careers News 2022.

Free State Government Job aspirants who are looking for UFS Vacancies 2022, great job opportunity for them. JobsVacancyNews.Com is updating this page for UFS Manager: ICTS Technical Support Jobs in Bloemfontein. Currently we saw few UFS Manager: ICTS Technical Support Vacancies 2022 on official website of University of the Free State. You can check below UFS Vacancies for Manager: ICTS Technical Support post.

UFS Manager: ICTS Technical Support Vacancies in Bloemfontein details like as UFS Manager: ICTS Technical Support Job description, Eligibility criteria, Age limit, How to Apply and Important dates provided by our team. If you want to apply for UFS Vacancies Jobs 2022 can read this article till the end.

Here you can get latest Free State Government Jobs in University of the Free State Department. Currently UFS Jobs in Bloemfontein Available now. You can apply now for Manager: ICTS Technical Support Jobs at UFS Careers Portal. We will update you on this page for Gumtree jobs in Free State. So Candidates can subscribe our South Africa Government Jobs Portal for Upcoming Bloemfontein Government Vacancies 2022 in UFS. You can also get here UFS Matric jobs in Bloemfontein & Upcoming jobs in Free State for Matriculants. Check our Free State Government vacancies Page.

UFS Manager: ICTS Technical Support Vacancies 2022: Apply for Government Vacancies in Bloemfontein

Today we visited the UFS Vacancies Careers Jobs website and we found excited information for Free State job seekers who trying to get a news UFS Manager: ICTS Technical Support Vacancies in Free State Government Jobs department which is UFS. As per our sources we founded that Manager: ICTS Technical Support Jobs in UFS Careers Portal available at present.

Candidates who are preparing and getting ready their self to get Manager: ICTS Technical Support jobs in UFS organization. They can know about the eligibility of Manager: ICTS Technical Support Post at UFS Careers Jobs in South Africa like as the required age, what is the must qualification condition, job location, how to submit UFS Manager: ICTS Technical Support Application form and Important Resume submitting/applying link in the part of below in this post.

UFS Vacancies & Manager: ICTS Technical Support Employment News 2022

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UFS Vacancies 2022 Manager: ICTS Technical Support Jobs in Bloemfontein Brief information

Employers Name University of the Free State
Careers Portal Name UFS Careers Portal
UFS Vacancies available for Profile Manager: ICTS Technical Support
Number of Vacant Role Not Specified
UFS Vacancies Age limit As per Govt Rules
Gumtree State
jobs
Gumtree Free State jobs
Gumtree jobs Gumtree Bloemfontein Jobs
Job Location Bloemfontein
Job Types Free State Jobs 2022-23
Salary R 393,042.00 Yearly
Last Date 06 May 2022

Required Educational Background for UFS Manager: ICTS Technical Support Vacancies 2022

Unemployed candidates who want fill the UFS Manager: ICTS Technical Support application form 2022-23 for this job in University of the Free State need to complete the required qualification background which is necessary for this University of the Free State Vacancies Jobs application Forum 2022-23:-

Job Description

Duties and responsibilities

1. Strategic Alignment
• Participate and contribute to the formulation of the ICT Services strategy and intent and contract matters.
• Fully understands and provides interpretive support to the ICT Services ManCo on aspects related to the University’s Strategic Plan and Developmental goals and associated objectives.
2. Project and Change Management
• Manage and lead individuals and the division to achieve objectives and goals.
• Ensures that all business processes and procedures are followed efficiently.
• Manages and coordinates projects and provides regular feedback.
• Represent the division as a permanent member of the ICTS Operational Change Committee.
• Analysis of new implementations or changes and align technical support services accordingly.
3. Customer-facing services
• Managing first and second line support staff including partnerships with day-to-day operations.
• Ensuring SLA’s is kept.
• Trend analysis and forecasting.
• Monitor and identify ineffective SOP’s and processes.
• Prioritisation of requests, incidents, and problems from customer heat map data.
• Prioritisation of requests, incidents, and problems to ensure business continuity.
• Prioritization of requests, incidents, and problems to maintain service standards.
• Ensuring that proper root cause analysis is done to determine the issue.
• Managing time schedules for Call centre agents regarding Lunch, Front desk, and Student’s desk.
• Providing trend analysis reports.
• Planning and setup of Registration equipment for first year and senior students arranging support during the Registrations period.
• Managing and providing VIP after-hours support to clients.
4. Classroom technology and collaboration technologies (AV)
• Monitor and ensure existing SLAs and OLAs are met.
• Ensuring new AV projects are completed on the time within budget.
• Managing the after-hour classroom support call centre.
5. Operations, People Management and Monitoring
• Provide leadership and mentorship to all staff within the business unit.
• Promote individual growth through coaching and positive influence.
• Provides positive influence to ensure high levels of morale and business continuity.
• Accountable for divisional activities.
• Manage the division’s performance through proper monitoring, change and business need analysis.
• Continuous improvement of operating standards and efficiency through Rationalisation, Simplification, and Standardisation in all domains (People, Process, Technology, Data, and Governance).
• Provide advice and addresses issues related to individual performance, University policies adherence, any other issues affecting University performance and or reputation.
• Maintains good professional relationships with internal and external stakeholders
• Ensures that ICTS first-and-second-line support operates effectively.
• Stay current with technologies ad advising thereof.
• Ensure compliance.
• Ensures policies are adhered to through effective management.
• Ensure that all contracts with partnerships are fully compliant and adhere to.
• Effectively monitoring and reviewing ICTS call centre SLAs and processes, work instructions, and associated forms.
• Analyses business needs and alignment of internal process to adapt accordingly.
• ICTS Technical support member of ICT Services’ Operational Management Committee, ManCo, and other areas of operations.
• ICTS Technical support member of ICT Services’ Operational Change Committee, reporting to ManCo.
• ICTS Technical support member of ICTS Expediting Management
• ICTS Technical support advisory to ManCo and other areas of operations
• ICTS Technical support member of ICT Services’ Technology Architecture Review Committee, reporting to ManCo.

Inherent Job Requirements

• A bachelor’s degree or a B-Tech degree on NQF level 7 or a 3-year National Diploma on NQF level 6 in Information Technology.
• A minimum of three (3) years’ relevant work experience in an IT environment.

Recommendation:

​​​​​​​• A valid driver’s licence will be beneficial because it is a remote campus and travel between campuses will be required. It will also be beneficial when training and development initiatives on different sites within our borders are required. If a valid licence cannot be presented at the time of application/ appointment, a written undertaking to acquire valid licence within a fixed period of 6 (six) months.

How to Submit the University of the Free State Vacancies 2022 Manager: ICTS Technical Support Application forum 

Candidate who have required eligibility of fill this available Jobs at UFS Careers Portal. UFS application form 2022 for Free State Job Vacancies can submit their UFS Application Forum with the help of below tips:-

  • Job seekers directly go through below University of the Free State Jobs apply now link.
  • When you click on the below Apply now button you will be redirected on official link of UFS Careers website.
  • Now you should check first eligibility given in the UFS Vacancies official announcement documents once again.
  • If you are profile/background matching with related profile you can click on apply button.
  • Now you need to fill up all information related your profile marked with *.
  • Now cross check once and click on the submit button.
  • Your application status will be show on your screen.
  • Take a mobile/desktop screen shot to use it for future.

Apply Now