Takealot Customer Service Team Leader Vacancies 2021-2022 Takealot Jobs in Cape Town

Takealot Vacancies for Customer Service Team Leader in 2021-2022: Apply for Takealot Customer Service Team Leader Jobs in Cape Town 2021. Check Current Western Cape Government Jobs through Takealot Careers Portal 2021-2022. Check Takealot Customer Service Team Leader Jobs Careers News 2021.

Western Cape Government Job aspirants who are looking for Takealot Vacancies 2021-2022, great job opportunity for them. JobsVacancyNews.Com is updating this page for Takealot Customer Service Team Leader Jobs in Cape Town. Currently we saw few Takealot Customer Service Team Leader Vacancies 2021-2022 on official website of Takealot. You can check below Takealot Vacancies for Customer Service Team Leader post.

Takealot Customer Service Team Leader Vacancies in Cape Town details like as Takealot Customer Service Team Leader Job description, Eligibility criteria, Age limit, How to Apply and Important dates provided by our team. If you want to apply for Takealot Vacancies Jobs 2021-2022 can read this article till the end.

Here you can get latest Western Cape Government Jobs in Takealot Department. Currently Takealot Jobs in Cape Town Available now. You can apply now for Customer Service Team Leader Jobs at Takealot Careers Portal. We will update you on this page for Gumtree jobs in Western Cape. So Candidates can subscribe our South Africa Government Jobs Portal for Upcoming Cape Town Government Vacancies 2021 in Takealot. You can also get here Takealot Matric jobs in Cape Town & Upcoming jobs in Western Cape for Matriculants. Check our Western Cape Government vacancies Page.

Takealot Customer Service Team Leader Vacancies 2021-2022: Apply for Government Vacancies in Cape Town

Today we visited the Takealot Vacancies Careers Jobs website and we found excited information for Western Cape job seekers who trying to get a news Takealot Customer Service Team Leader Vacancies in Western Cape Government Jobs department which is Takealot. As per our sources we founded that Customer Service Team Leader Jobs in Takealot Careers Portal available at present.

Candidates who are preparing and getting ready their self to get Customer Service Team Leader jobs in Takealot organization. They can know about the eligibility of Customer Service Team Leader Post at Takealot Careers Jobs in South Africa like as the required age, what is the must qualification condition, job location, how to submit Takealot Customer Service Team Leader Application form and Important Resume submitting/applying link in the part of below in this post.

Takealot Vacancies & Customer Service Team Leader Employment News 2021-2022

In the below table Jobsvacancynews.com team filled information related to Takealot Customer Service Team Leader Vacancies 2021. Every condition in the short given in below table. Candidates advising that they should check all details of Takealot Customer Service Team Leader Jobs on official website before applying because our team know that a little mistake can made by you can cause great harm to you.

Takealot Vacancies 2021 Customer Service Team Leader Jobs in Cape Town Brief information

Employers Name Takealot
Careers Portal Name Takealot Careers Portal
Takealot Vacancies available for Profile Customer Service Team Leader
Number of Vacant Role Not Specified
Takealot Vacancies Age limit As per Govt Rules
Gumtree State
jobs
Gumtree Western Cape jobs
Gumtree jobs Gumtree Cape Town Jobs
Job Location Cape Town
Job Types Western Cape Jobs 2021-22
Salary R 207,975.00 Yearly
Last Date 15/10/2021

Required Educational Background for Takealot Customer Service Team Leader Vacancies 2021 

Unemployed candidates who want fill the Takealot Customer Service Team Leader application form 2021-22 for this job in Takealot need to complete the required qualification background which is necessary for this Takealot Vacancies Jobs application Forum 2021-22:-

Job Description

We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great

This position will report to the Customer Services Manager

Your responsibilities will include:

  • Measuring & Managing internal customer attendance & Time Keeping
  • Performing quality assessments on both voice and email customer interactions to ensure that quality and compliance standards are maintained.
  • Ensuring that the productivity targets for a call and email monitoring are met as per internal service level agreements.
  • Ensuring that the quality targets for call and email monitoring are met as per set out for KPI’s.
  • Identify and escalate potential system and process improvements with the aim to enhance the customer’s journey.
  • Identify and escalate problem areas, trends and training opportunities to the appropriate stakeholder/s
  • Manage your team’s probation period through regular performance discussions and coaching.
  • Deliver individual/group coaching sessions to ensure KPI Targets are met.
  • Drive and motivate your team to achieve targets.
  • Report on the overall quality of customer interaction activity per agent in your team.
  • Liaise with internal departments to solve customer queries and escalate customer-facing challenges to the relevant stakeholders
  • Assess any service failure and identify the root cause and take appropriate action ensure similar failures are avoided
  • Take ownership of a customer and ensure their needs are met as soon as possible
  • Lead a team of 15 + Online Shopping Assistants and optimally manage all staffing needs, productivity, and quality
  • Manage  all Internal and External Customer Services complaints
  • Ensure company policies and procedures are communicated to the team, managing and resolving people-related problems, including but not limited to resolving employees conflict of interest, absenteeism, including but not limited to all industrial relations matters.
  • Manage and maintain a highly focused and motivated team
  • Ensure the minimum Contact Centre service levels are maintained on a daily basis.
  • Identify, review and propose solutions to issues identified or picked up during the course of performing day to day duties

Attributes required:

  • Passionate about teamwork
  • Responsible and Accountable
  • Excellent verbal and written communication skills
  • Leadership skills – display the qualities of a leader and set a good example
  • Results orientated
  • Empowering within team and structure
  • Strong interpersonal skills and the ability to work as an effective team member and leader
  • Problem-solving skills
  • Analytical skills
  • Excellent listening skills
  • Must be driven / self-motivated
  • Intermediate to advanced excel skills
  • High level of computer literacy
  • Ability to compile feedback in writing and for verbal purposes
  • Comfortable and able to function in an ambiguous, fast-paced, high-pressure environment, while maintaining high-quality outputs
  • A self-starter that’s comfortable with constant change
  • Ability to use multiple systems and multitask in a fast-paced environment
  • Knowledge of delivery and or courier services

Qualifications & Experience:

  • National Senior Certifcate and ideally post-matric study
  • Minimum 18 months within the customer service environment and exposure to related positions
  • Flexibility to work rotational shifts which include weekends, public holidays and overnight work.

The Environment:

  • takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it’s all in the execution after all.
  • We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

  • is respectful but forthright
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurialthrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is business SMART. Able to think about problems from a business perspective using technical and product input;
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com
  • thinks like an owner of the business
  • is SMART, has INTEGRITY and is HARD WORKING

How to Submit the Takealot Vacancies 2021 Customer Service Team Leader Application forum 

Candidate who have required eligibility of fill this available Jobs at Takealot Careers Portal. Takealot application form 2021 for Western Cape Job Vacancies can submit their Takealot Application Forum with the help of below tips:-

  • Job seekers directly go through below Takealot Jobs apply now link.
  • When you click on the below Apply now button you will be redirected on official link of Takealot Careers website.
  • Now you should check first eligibility given in the Takealot Vacancies official announcement documents once again.
  • If you are profile/background matching with related profile you can click on apply button.
  • Now you need to fill up all information related your profile marked with *.
  • Now cross check once and click on the submit button.
  • Your application status will be show on your screen.
  • Take a mobile/desktop screen shot to use it for future.

Apply Now