Takealot Customer Service Manager Vacancies 2021-2022 Takealot Jobs in Cape Town

Takealot Vacancies for Customer Service Manager in 2021-2022: Apply for Takealot Customer Service Manager Jobs in Cape Town 2021. Check Current Western Cape Government Jobs through Takealot Careers Portal 2021-2022. Check Takealot Customer Service Manager Jobs Careers News 2021.

Western Cape Government Job aspirants who are looking for Takealot Vacancies 2021-2022, great job opportunity for them. JobsVacancyNews.Com is updating this page for Takealot Customer Service Manager Jobs in Cape Town. Currently we saw few Takealot Customer Service Manager Vacancies 2021-2022 on official website of Takealot. You can check below Takealot Vacancies for Customer Service Manager post.

Takealot Customer Service Manager Vacancies in Cape Town details like as Takealot Customer Service Manager Job description, Eligibility criteria, Age limit, How to Apply and Important dates provided by our team. If you want to apply for Takealot Vacancies Jobs 2021-2022 can read this article till the end.

Here you can get latest Western Cape Government Jobs in Takealot Department. Currently Takealot Jobs in Cape Town Available now. You can apply now for Customer Service Manager Jobs at Takealot Careers Portal. We will update you on this page for Gumtree jobs in Western Cape. So Candidates can subscribe our South Africa Government Jobs Portal for Upcoming Cape Town Government Vacancies 2021 in Takealot. You can also get here Takealot Matric jobs in Cape Town & Upcoming jobs in Western Cape for Matriculants. Check our Western Cape Government vacancies Page.

Takealot Customer Service Manager Vacancies 2021-2022: Apply for Government Vacancies in Cape Town

Today we visited the Takealot Vacancies Careers Jobs website and we found excited information for Western Cape job seekers who trying to get a news Takealot Customer Service Manager Vacancies in Western Cape Government Jobs department which is Takealot. As per our sources we founded that Customer Service Manager Jobs in Takealot Careers Portal available at present.

Candidates who are preparing and getting ready their self to get Customer Service Manager jobs in Takealot organization. They can know about the eligibility of Customer Service Manager Post at Takealot Careers Jobs in South Africa like as the required age, what is the must qualification condition, job location, how to submit Takealot Customer Service Manager Application form and Important Resume submitting/applying link in the part of below in this post.

Takealot Vacancies & Customer Service Manager Employment News 2021-2022

In the below table Jobsvacancynews.com team filled information related to Takealot Customer Service Manager Vacancies 2021. Every condition in the short given in below table. Candidates advising that they should check all details of Takealot Customer Service Manager Jobs on official website before applying because our team know that a little mistake can made by you can cause great harm to you.

Takealot Vacancies 2021 Customer Service Manager Jobs in Cape Town Brief information

Employers Name Takealot
Careers Portal Name Takealot Careers Portal
Takealot Vacancies available for Profile Customer Service Manager
Number of Vacant Role Not Specified
Takealot Vacancies Age limit As per Govt Rules
Gumtree State
Gumtree Western Cape jobs
Gumtree jobs Gumtree Cape Town Jobs
Job Location Cape Town
Job Types Western Cape Jobs 2021-22
Salary R 313,471.00 Yearly
Last Date 15/10/2021

Required Educational Background for Takealot Customer Service Manager Vacancies 2021 

Unemployed candidates who want fill the Takealot Customer Service Manager application form 2021-22 for this job in Takealot need to complete the required qualification background which is necessary for this Takealot Vacancies Jobs application Forum 2021-22:-

Job Description

We are a young, dynamic, hyper growth company looking for smart, young, creative,  hard working people to join us. We offer market related benefits, a great work  environment and a promise that you won’t be bored as long as you are prepared for a  challenge and want to build something great.

The position reports to the Customer Service Operations Manager 

Your responsibilities will include: 

  • Order Success Management: To ensure that the order success function is  executed to proactively reduce downstream pressure on the customer services  function and to provide support to the Takealot Delivery Team’s branch network
  • Customer Service Management: To ensure that the operational support  functions – restaurant support and order success – are efficiently integrated  into the overall customer services processes to best support a great customer  experience.
  • Call Centre Leadership & Performance Management: To ensure that the  Operational Support environment is led from the front, that team leaders and  agents feel supported, motivated and that a high performance culture is  developed by ensuring both that positive performance is appropriately  recognised and that under-performance is not tolerated and managed.
  • Communication and Business Alignment: To ensure that the Operational  Support team is aligned with business goals and that the team is fully aware of  their performance and updated on all relevant changes and initiatives. Additionally the Operational Support team needs to ensure comprehensive  incidence reporting to Mr D Food’s relevant operational stakeholders.
  • Operational Hygiene: To ensure that good operational hygiene is undertaken  and that all admin is updated.
  • Analysis & Reporting: To make best used of available data and reporting to  manage the team based on facts and evidence and to interpret reports to make  sound decisions; to identify gaps in data and to proactively work towards  removing such gaps.
  • Regular Reporting: On agent Productivity, aggregate Department, your CS  Team Leaders Balanced scorecards and Inter-department Performance.
  • HR & Recruitment: To recruit appropriately skilled and mature staff and ensure  compliance with regulation and best practice in respect of IR/HR issues and  admin.
  • Customer Services Representation: To act as the senior manager on duty  within the customer services environment in the absence of the customer  services CSM.
  • Your performance will be measured by: Achievement against data-driven  key performance metrics, inter alia: CSAT/NPS, productivity per agent, case documentation, your response time and your achievement of specific goals &  projects set by the business. Your team, colleagues and other stakeholders will  also conduct 360 degree feedback and have a direct effect on your  performance.

Attributes Required: 

  • Able to build high performance teams
  • Strong interpersonal skills and the ability to work as an effective team member  and leader of a large team
  • Able to communicate clearly and voice an opinion
  • Self-directed and process orientated
  • Solutions-oriented, can-do attitude and high energy
  • Comfortable and able to function in an ambiguous, fast paced, high pressure  environment, while maintaining high quality outputs
  • Excellent analytical and reporting skills

Qualifications and Experience: 

  • Bachelor’s degree
  • Minimum 4 years’ experience as a manager in a customer service environment
  • Experience in the redesign and implementation of new processes and best  practices to improve customer satisfaction metrics.
  • Experience in working in an e-commerce or technology company is a plus

The Environment:

  • takealot.com employees are entrepreneurial and dynamic, smart, customer centric, fun and have the shared ambition of takealot.com being the leading e commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions,  and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it’s all in the execution after all.
  • We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot  of work and does not only happen during business hours)
  • is passionate about the potential of e-commerce and delivering a world-class  customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and  always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical  and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an owner of the business.

How to Submit the Takealot Vacancies 2021 Customer Service Manager Application forum 

Candidate who have required eligibility of fill this available Jobs at Takealot Careers Portal. Takealot application form 2021 for Western Cape Job Vacancies can submit their Takealot Application Forum with the help of below tips:-

  • Job seekers directly go through below Takealot Jobs apply now link.
  • When you click on the below Apply now button you will be redirected on official link of Takealot Careers website.
  • Now you should check first eligibility given in the Takealot Vacancies official announcement documents once again.
  • If you are profile/background matching with related profile you can click on apply button.
  • Now you need to fill up all information related your profile marked with *.
  • Now cross check once and click on the submit button.
  • Your application status will be show on your screen.
  • Take a mobile/desktop screen shot to use it for future.

Apply Now