SARS Senior Specialist: Solutions Support Engineer Vacancies 2022 South African Revenue Service Jobs in Pretoria

Job Description

Job Purpose

To manage and improve a significant portion of the existing integrated bespoke SARS applications throughout their lifecycle by performing complex integrated technical support, takes new requirements through the systems development life cycle, and work with application development to design new services to release into the production environment. Assist with the testing, operating and improving of IT services, as well as plays an important role in developing the required skills for operating the organisation’s bespoke solutions.

Education and Experience

Minimum Qualification & Experience Required

Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) AND 8-10 years’ experience in a similar environment, of which 3-4 years ideally at operational specialist level.

OR

Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s), and 8-10 years’ experience in a similar environment AND additional requirements specified in Min Functional requirements, where applicable.

ALTERNATIVELY
Senior Certificate (NQF 4) AND 15 years related experience.

Minimum Functional Requirements

ITIL Certification
Project Management certification will be an added advantage
Togaf Certification
Cobit Certification
Demonstrate Systems Development and Support experience in a corporate environment
Demonstrate Business/Systems analysis experience in a corporate environment
Broad understanding of all facets of Information Technology including SDLC.
Understanding of diverse set of technologies (including SQL Server, DB2, C#, Java, Connect Direct, Microsoft OS, Scanning Applications, and the integration through MQ middleware).

Job Outputs:

Process

Analyze and make recommendations about improvements to specialist systems, procedures and associated area’s practice.
Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision-making purposes.
Optimize goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
Proactively identify interconnected problems, determine its impact and use to develop best-fit alternatives; best practice implementation solutions.
Translate top down policy in relation to own practice area and communicate impact to relevant stakeholders.
Recommend changes to optimize processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
To manage and improve a significant portion of the existing integrated SARS applications throughout their lifecycle by performing complex integrated technical support, helps in testing, operating and improving IT services, as well as plays an important role in developing the required skills for operating the organization1s bespoke solutions.
To take new business requirements through the systems development life cycle namely, define requirements, design solution, code, testing, perform Integration, performance & load testing and release the newly built solution into the production environment.
To work with the application development teams to take new software releases through a service design process, to create and/or update monitoring documentation (see attachment A), handover documentation, training materials, RACI charts and new/modified alerting on an integrated level. Monitoring documentation consists of a diagram explaining the logical Integration design of the bespoke integrated application, the Cl’s (IP numbers) being monitored, the of conditions being monitored for on then application, the ESB, the database and other integration points.
To design & monitor services, capacity & throughput for deviations from acceptable service levels or unplanned interruptions for a significant portion of the existing & new Integrated SARS applications.
To identify, track and resolve recurring incidents permanently to prevent incidents from re- occurring and ultimately aims for no incidents for a significant portion of existing and new SARS bespoke Integrated solutions, including standard problem management outputs, management of problem management processes, attendance at major problem review board
To maintain information about software & hardware configuration items required to deliver the bespoke solutions services, including their relationships with other Cl’s to track individual configuration items and the internal configuration of bespoke applications, for a significant portion of the existing and new SARS bespoke integrated applications.
To regularly test the organization’s capability to provide the necessary level of service following an interruption of service for a significant portion of the existing and new SARS bespoke integrated applications in line with organisational strategy.
To gather, analyse, store and share knowledge and Information to improve efficiency by reducing the need to rediscover knowledge for a significant portion of the existing and new Integrated SARS bespoke applications.
To maintain and improve the quality of service provided to the organization in line with agreed upon processes, operational level agreements and service level targets for a significant portion of existing and new Integrated SARS bespoke applications.
To define, analyse, plan, measure and improve all aspects of the availability of IT services for a significant portion of existing and new bespoke SARS applications, which is responsible for ensuring that all IT infrastructure, processes, tools, roles are appropriate for the agreed availability targets.
To translate business needs and plans into capacity and performance requirements for services and IT infrastructure, and to ensure that future capacity and performance needs can be fulfilled for a significant portion of existing and new bespoke Integrated SARS applications. Service Capacity – To control, predict and report on the performance and capacity of operational services for a significant portion of existing and new bespoke SARS applications.
To control, predict the performance, utilization and capacity and report on capacity of individual IT components for a significant portion of existing and new bespoke SARS applications.
Ensure that all contracts with suppliers support the needs of the business, making sure that all suppliers meet their contractual commitments for a significant portion of existing and new bespoke Integrated SARS applications.
To be able to decide on the tactics to serve bespoke solution customers for a significant portion of the existing and new bespoke integrated SARS applications, starting from an assessment of customer needs, determines which services to offer and what capabilities need to be developed. Its ultimate goal is to make the Technical Support think and act in a strategic manner in line with the SARS Annual Performance Plan.

Governance

Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

Accountability
Attention to Detail
Building Sustainability
Commitment to Continuous Learning
Conceptual Ability
Fairness and Transparency
Honesty and Integrity
Problem Solving and Analysis
Respect
Trust

Technical competencies

Business IT Systems
Computer Literacy
Customer Relationship Management
Efficiency improvement
Functional Policies and Procedures
Planning and Organising
Problem Analysis and Judgement
Reporting
IT Knowledge
IT Systems
IT Applications
Reporting
IT Project Management
Procurement Knowledge

Compliance Competency

User Support (IT)
Service Level Management
Customer Service Tech (IT)