Netcare Vacancies 2021 | Netcare jobs in East London

Customer Care Consultant

• @@Candidates should Grade 12

Minimum Requirements…

Qualification and experience:-

•  Grade 12 or equivalent NQF 4 certificate
• Dental Qualification essential
• Must be registered at HPCSA as Dental Assistant

Relevant Knowledge:-

• Experience in the Medical Industry would be advantageous
•  2 – 3 years Dental experience
•  SAP experience
• ME + experience
• ELIVE experience
• Computer Literate
•  Knowledge of medical aids

Job Specification…

Key Responsibilities:-

•Reception management

• Ensure accuracy (quality and integrity) of information, whether existing or new, on the patient file and billing
  system
• Ensure professional and friendly customer service at all times
• Accountable for accurate document completion (admission & discharge)
• Deal with all customer complaints, and if not resolved, refer it to the Customer Care Team Leader
• Accountable for all banking/cash up processes as per Standard Operating Procedure
  Switchboard and telephone management
•  Deal with telephonic enquiries and queries
•  Answer extension within 3 rings, by identifying the company and yourself in a friendly and professional
  manner.
•  Accurately record messages in the appropriate message book and ensure that the messages are delivered
• Transfer all calls immediately and correctly
•  Ensure booking is made with patient’s preference of practitioner, date and time

Competencies:-

• Ability to work in a pressured environment
• Ability to work as part of a team
• Accuracy
• Attention To Detail
• Problem solving
• Rule orientation
• Ability to handle sensitive and confidential information
• Self Management
• Patient management and administration
•  Greet the patient in a friendly and professional manner while making eye contact
• Determine file number and ensure correct file is drawn
•  Ensure compliance to admission process as per Standard Operating Procedure
• Verify and confirm the file for accuracy and completeness and update if necessary
•  Ensure that file and system information are always aligned and correct with the most recent information as
  per Standard Operating Procedure
•  Print an MCR and ensure the correct practitioner has been selected
•  Inform the patient of any outstanding balances or levies
•  Validate the patient details on the applicable switch application and inform the patient if verification was not
  successful
•  Request the patient to be seated and place the file in the designated practitioner area
•  Monitor patient waiting times and keep patient informed
•  Ensure that the patient is correctly billed after the visit
•  Ensure that accounts are switched for all Medical Aid patients and that all outstanding monies are collected
  at the time of visit
•  Ensure compliance to the Standard Operating procedures relating to admission, billing and cash up
  Risk Management
•  Ensure compliance to Company Policies & Procedures
•  Adhere to the CSA (controlled self-assessment) audit standards
•  Comply to all audit requirements
  Handling of emergencies
• Refer patients to nursing station immediately
•  Assist in transporting the patient to the nursing station if necessary
•  Ensure that the patient is handed over to a nurse or practitioner
•  Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures
  Setting up appointments for patients with specialists
•  Receive request from practitioner
•  Act on request
•  Record details of appointment
•  Confirm appointment with patient and practitioner
• Liaise with medical schemes and patients regarding available limits and patient liable amounts pertaining to
  treatment
• Repeat script request
• Obtain the patient details
• Obtain the patients file
• Hand note and file to practitioner
• People management
• Participate in monthly meetings to discuss issues and give feedback
• Compliance to uniform policy
• Ensure communication to the line manager should the staff member be absent/late for work for whatever
  reason
• General tasks
• Ensure a smooth work flow between departments at all times
• Maintain and manage stationary stock levels
• Perform any reasonable task as instructed by the immediate supervisor
• Equipment maintenance
• Sterilise all Instruments, according to protocol, ensuring infection control standards are maintained
• Oil and clean hand pieces 3 x daily, according to protocol
• Oil and clean electric hand pieces after each patient
• Fill, empty and clean developer and mixer bottles
• Ensure Chemistry is discarded as per Medical Waste Protocol
• Clean and autoclave instruments
• Ensure daily cleaning of the autoclave
• Load and unload autoclave
• Clean and reprocess equipment or instrumentation
• Identify problems with equipment/instruments and advise applicable person to arrange for timeous
  repairs/acquisition thereof
• Central assistance
• Assist the Dentist with passing correct instruments and materials/consumables used on patients on request
  timeously and accurately
• Develop x-rays, if not using digital x-rays and load x-ray Digital Imaging plates for scanning where applicable
• Mix materials with spatula as required
• Conduct suctioning as required
• Ensure materials and supplies are packed and accessible
• Ensure and plan enough stock on hand in terms of materials/consumables to prevent shortages
• Mix amalgam and/or mixable composites/cement etc. and place in the transfer tool/s to be handed to dentist
• Prepare sterile trays; ensuring instruments have undergone sterilisation
• Prepare non sterile trays