Netcare Vacancies 2022 | Netcare jobs in Cape Town

Netcare Jobs Near Me in Cape Town: Job Description

ROLE SUMMARY
The Receptionist is responsible for attending to patients, answering phones, patient scheduling and registration,
charge entries, work queues, payment posting, batch balancing and cash reconciliation and balancing.
KEY WORK OUTPUT AND ACCOUNTABILITIES
 Shift requirements for Night shift and Day shift when required. Flexibility to change when experiencing
staffing constraints
 Overtime on off days are needed from time to time based on operational needs
 Attend to patients / customers / visitors both telephonically and in person in a professional manner
 Screening telephone calls via department extensions and / or Switchboard and transferring caller to other
members of staff or relevant department
 Education of the various departments within the Hospital and understanding each role of that department
 Handling of basic enquiries face to face / walk-ins and taking messages for Senior Management
 Assist patients to accurately complete appropriate forms and obtain the required documentation to ensure a
smooth patient admission
 Capture and records patient medical and personal information on the Hospital system in a professional,
friendly and timeous manner, focusing on patient and visitor’s needs.
 Risk profiling clients for affordability in line with the National Credit Act and requirements
 Identify financial risks pro-actively and communicate these to the patient and internal risk chain as per
protocol and POPI Act requirements
 Ensure accurate cash / card payments are taken per client or patient accountable for receipting functions as
per policy
 Checking and consolidating of Petty cash per shift
 Completion of daily checklist within the department
 Responsible for the preparation of the reception area for each working day, and have all front desk activities
fully operation at the start of business hours
 Maintain administrative records to the system and report statistics when required
 Performs general administration duties from time to time
 Self-educating of different departments and able to promptly and effectively directs patients / visitors and
Doctors rooms
 Assisting Cash collection Services with pick up’s and ensuring that security is with you at all times
 Ensuring that all output per shift is completed and provide the necessary reporting at the end of shift to
Reception Manager / 2IC
 Ensuring that you are always up to date with communication / training sent via email and / or social media
groups created within the department
 To ensure that departmental meetings / training are attended when needed, even if scheduled on off days
 During COVID epidemic, education and understanding of the requirements within the workspace and to
complete the necessary cleaning registers and adhering to Covid protocols
 Escalation of patient complaints to the correct hierarchy
SKILLS PROFILE
EDUCATION
 Grade 12 or equivalent NQF Level 4 Qualification
WORK EXPERIENCE
 Previous medical reception experience
 SAP ISH experience advantageous
 Well-spoken in English and one other official South African language
KNOWLEDGE
 Computer Literate
 Knowledge of billing procedures

Customer Care Consultant

• @@Candidates should Grade 12

Minimum Requirements…

Qualification and experience:-

•  Grade 12 or equivalent NQF 4 certificate
• Dental Qualification essential
• Must be registered at HPCSA as Dental Assistant

Relevant Knowledge:-

• Experience in the Medical Industry would be advantageous
•  2 – 3 years Dental experience
•  SAP experience
• ME + experience
• ELIVE experience
• Computer Literate
•  Knowledge of medical aids

Job Specification…

Key Responsibilities:-

•Reception management

• Ensure accuracy (quality and integrity) of information, whether existing or new, on the patient file and billing
  system
• Ensure professional and friendly customer service at all times
• Accountable for accurate document completion (admission & discharge)
• Deal with all customer complaints, and if not resolved, refer it to the Customer Care Team Leader
• Accountable for all banking/cash up processes as per Standard Operating Procedure
  Switchboard and telephone management
•  Deal with telephonic enquiries and queries
•  Answer extension within 3 rings, by identifying the company and yourself in a friendly and professional
  manner.
•  Accurately record messages in the appropriate message book and ensure that the messages are delivered
• Transfer all calls immediately and correctly
•  Ensure booking is made with patient’s preference of practitioner, date and time

Competencies:-

• Ability to work in a pressured environment
• Ability to work as part of a team
• Accuracy
• Attention To Detail
• Problem solving
• Rule orientation
• Ability to handle sensitive and confidential information
• Self Management
• Patient management and administration
•  Greet the patient in a friendly and professional manner while making eye contact
• Determine file number and ensure correct file is drawn
•  Ensure compliance to admission process as per Standard Operating Procedure
• Verify and confirm the file for accuracy and completeness and update if necessary
•  Ensure that file and system information are always aligned and correct with the most recent information as
  per Standard Operating Procedure
•  Print an MCR and ensure the correct practitioner has been selected
•  Inform the patient of any outstanding balances or levies
•  Validate the patient details on the applicable switch application and inform the patient if verification was not
  successful
•  Request the patient to be seated and place the file in the designated practitioner area
•  Monitor patient waiting times and keep patient informed
•  Ensure that the patient is correctly billed after the visit
•  Ensure that accounts are switched for all Medical Aid patients and that all outstanding monies are collected
  at the time of visit
•  Ensure compliance to the Standard Operating procedures relating to admission, billing and cash up
  Risk Management
•  Ensure compliance to Company Policies & Procedures
•  Adhere to the CSA (controlled self-assessment) audit standards
•  Comply to all audit requirements
  Handling of emergencies
• Refer patients to nursing station immediately
•  Assist in transporting the patient to the nursing station if necessary
•  Ensure that the patient is handed over to a nurse or practitioner
•  Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures
  Setting up appointments for patients with specialists
•  Receive request from practitioner
•  Act on request
•  Record details of appointment
•  Confirm appointment with patient and practitioner
• Liaise with medical schemes and patients regarding available limits and patient liable amounts pertaining to
  treatment
• Repeat script request
• Obtain the patient details
• Obtain the patients file
• Hand note and file to practitioner
• People management
• Participate in monthly meetings to discuss issues and give feedback
• Compliance to uniform policy
• Ensure communication to the line manager should the staff member be absent/late for work for whatever
  reason
• General tasks
• Ensure a smooth work flow between departments at all times
• Maintain and manage stationary stock levels
• Perform any reasonable task as instructed by the immediate supervisor
• Equipment maintenance
• Sterilise all Instruments, according to protocol, ensuring infection control standards are maintained
• Oil and clean hand pieces 3 x daily, according to protocol
• Oil and clean electric hand pieces after each patient
• Fill, empty and clean developer and mixer bottles
• Ensure Chemistry is discarded as per Medical Waste Protocol
• Clean and autoclave instruments
• Ensure daily cleaning of the autoclave
• Load and unload autoclave
• Clean and reprocess equipment or instrumentation
• Identify problems with equipment/instruments and advise applicable person to arrange for timeous
  repairs/acquisition thereof
• Central assistance
• Assist the Dentist with passing correct instruments and materials/consumables used on patients on request
  timeously and accurately
• Develop x-rays, if not using digital x-rays and load x-ray Digital Imaging plates for scanning where applicable
• Mix materials with spatula as required
• Conduct suctioning as required
• Ensure materials and supplies are packed and accessible
• Ensure and plan enough stock on hand in terms of materials/consumables to prevent shortages
• Mix amalgam and/or mixable composites/cement etc. and place in the transfer tool/s to be handed to dentist
• Prepare sterile trays; ensuring instruments have undergone sterilisation
• Prepare non sterile trays