Medicross Netcare Pinehaven Hospital Vacancies 2023 | Technical Support Specialist Jobs in Krugersdorp

Medicross Netcare Pinehaven Hospital Jobs Near Me in Krugersdorp: Job Description

The Technical Support Specialist is responsible for effective provisioning, installation/configuration, operation,
and maintenance of hardware, software, telephony and networking related infrastructure and systems within
Netcare Hospitals. This individual ensures that hardware, operating systems, software, telephony, networking
and IT related systems and software adhere to organizational policies and methodologies. This incumbent will
further be responsible for the Netcare Group Systems 1st line support onsite, will deal with the day to day
Information Technology issues and support of the infrastructure and systems and will deal with all operational
aspects of the Netcare IT landscape for their designated site. This incumbent will also provide support for the
following Systems including, but not limited to: Microsoft Office Products and Suites, Active Directory,
Windows Print and File Services, Windows desktop operating systems (roles and features), basic networking
support, SCCM, SAP GUI, PABX and Netcare approved applications, systems and software.
Key work output and accountabilities
 Ensure all computers are joined to Active Directory as per Netcare standards.
 Perform daily system monitoring, verifying the integrity and availability of all hardware, system resources,
networks and key functions and processes.
 Create, change, and delete user accounts and groups as per requests via Active Directory and SAP.
 Ensure the organisational unit within Active Directory is maintained, updated and accurate.
 Ensure the Active Directory standards are adhered to at all time with regards to naming conventions, account
policies and rights.
 Provide 1st line support per request from various departments and business units. Investigate and
troubleshoot issues.
 Repair and recover from hardware or system failures. Coordinate and communicate with Line Management.
 Manage onsite printing services, including creation of new user printing accounts and costing levels, releasing
of pin codes to new users and the setup of FTP and Scan to Mail accounts on MFU devices.
 Maintain Server room Standards, Safety checks included.
 Ensure regular preventative maintenance on dot matrix, line printers, label printers and handheld scanners.
Closing date: 12 January 2023
 Assist with basic troubleshooting on Current PABX system and telephone units, including the creation of new
extensions, pin codes and barring levels.
 Maintain current Backup Software at Hospital Level to ensure business related data is retained and
recoverable.
 Maintain systems and networks environmental equipment as per standards.
Ensure that Store and Forward Servers at site level are fully operational, that the hand link application is open
and that clock information is pulling through daily.
 Ensure all incidents and requests for service are logged on the Helpdesk system.
 Manage all IT request via the Helpdesk system.
 Work closely with 3rd party service providers to provide continuous service to business.
 Ensure Helpdesk escalations are managed to completion.
 Ensure VIP IT issues are expedited and resolved in the shortest possible time frame.
 Ensure support calls are resolved in timely, efficient and professional manner.
 Following up and updating all logs in a timely manner as per Group IT requirements.
Resolve all logs and issues within SLA standards ensuring SLA is met.
 Apply patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
 Configure / add new services as required.
 Upgrade and configure system software and hardware that supports Netcare infrastructure and networks as
per project or operational needs.
 Maintain operational, configuration and setup standards as per Netcare policies and procedures.
 Perform periodic performance and/or environment reporting to support capacity planning and budget
cycles.
 Perform on-going performance tuning, hardware upgrades, and resource optimization as required.
 Ensure adherence to Group IT policies, standards and procedures.
 Ensure all users are aware of IT policies and procedures.
 Ensure users meet and maintain group standards.
 Implement, adhere to and maintain Active Directory delegation of rights and security standards.
 Maintain and adhere to current IT Control Self-Assessment.
 Ensure all computers on the domain meet the minimum SCCM requirements and are inventoried to ensure
application and software registers are in place.
 Maintain IT asset register.
 Utilise SCCM to facilitate the installation of approved software, removal of non-compliant software and
reporting.
 Proactively improve service availability wherever possible, and optimise the availability of the IT
Infrastructure to deliver cost-effective improvements that deliver tangible benefits to the business within
the Group IT guidelines.
 Ensure compliance with EA standards, policies and procedures with regards to approved software, systems
and equipment within the Netcare IT landscape.
 Request for any IT related software; system or equipment that is not currently approved by EA to be
presented and approved as per the set guidelines and terms of reference.
Skills profile
Education
 Matric or related NQF level qualification.
 Relevant IT Qualification.
 MCSE, MCITP.
Work experience
 Minimum 2 – 5 years in IT user support role.
Knowledge
 Highly developed PC literacy skills.
 Microsoft Active Directory concepts and essentials.
 Microsoft Windows Operating systems.
 SAP GUI essentials.