Medicross Monument Vacancies 2021 | Medicross Monument Jobs in Kempton Park

• @@Candidates Should Grade 12 or equivalent NQF 4 certificate

Job Description

ROLE SUMMARY
The Customer Care Consultant is responsible for answering phones, patient scheduling and registration, patient
files and the casualty patient waiting area and assisting the Dentists in various capacities ranging from clinical
assistance, dental-related administration as well as patient interaction across a wide spectrum.
KEY WORK OUTPUT AND ACCOUNTABILITIES
Reception management
 Ensure accuracy (quality and integrity) of information, whether existing or new, on the patient file and billing
system
 Ensure professional and friendly customer service at all times
 Accountable for accurate document completion (admission & discharge)
 Deal with all customer complaints, and if not resolved, refer it to the Customer Care Team Leader
 Accountable for all banking/cash up processes as per Standard Operating Procedure
Switchboard and telephone management
 Deal with telephonic enquiries and queries
 Answer extension within 3 rings, by identifying the company and yourself in a friendly and professional
manner.
 Accurately record messages in the appropriate message book and ensure that the messages are delivered
 Transfer all calls immediately and correctly
 Ensure booking is made with patient’s preference of practitioner, date and time
 Patient management and administration
 Greet the patient in a friendly and professional manner while making eye contact
 Determine file number and ensure correct file is drawn
 Ensure compliance to admission process as per Standard Operating Procedure
 Verify and confirm the file for accuracy and completeness and update if necessary
 Ensure that file and system information are always aligned and correct with the most recent information as
per Standard Operating Procedure
 Print an MCR and ensure the correct practitioner has been selected
 Inform the patient of any outstanding balances or levies
 Validate the patient details on the applicable switch application and inform the patient if verification was not
successful
 Request the patient to be seated and place the file in the designated practitioner area
 Monitor patient waiting times and keep patient informed
 Ensure that the patient is correctly billed after the visit
 Ensure that accounts are switched for all Medical Aid patients and that all outstanding monies are collected
at the time of visit
 Ensure compliance to the Standard Operating procedures relating to admission, billing and cash up
Risk Management
 Ensure compliance to Company Policies & Procedures
 Adhere to the CSA (controlled self-assessment) audit standards
 Comply to all audit requirements
Handling of emergencies
 Refer patients to nursing station immediately
 Assist in transporting the patient to the nursing station if necessary
 Ensure that the patient is handed over to a nurse or practitioner
 Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures
Setting up appointments for patients with specialists
 Receive request from practitioner
 Act on request
 Record details of appointment
 Confirm appointment with patient and practitioner
 Liaise with medical schemes and patients regarding available limits and patient liable amounts pertaining to
treatment
Repeat script request
 Obtain the patient details
 Obtain the patients file
 Hand note and file to practitioner
People management
 Participate in monthly meetings to discuss issues and give feedback
 Compliance to uniform policy
 Ensure communication to the line manager should the staff member be absent/late for work for whatever
reason
General tasks
 Ensure a smooth work flow between departments at all times
 Maintain and manage stationary stock levels
 Perform any reasonable task as instructed by the immediate supervisor
Equipment maintenance
 Sterilise all Instruments, according to protocol, ensuring infection control standards are maintained
 Oil and clean hand pieces 3 x daily, according to protocol
 Oil and clean electric hand pieces after each patient
 Fill, empty and clean developer and mixer bottles
 Ensure Chemistry is discarded as per Medical Waste Protocol
 Clean and autoclave instruments
 Ensure daily cleaning of the autoclave
 Load and unload autoclave
 Clean and reprocess equipment or instrumentation
 Identify problems with equipment/instruments and advise applicable person to arrange for timeous
repairs/acquisition thereof
Central assistance
 Assist the Dentist with passing correct instruments and materials/consumables used on patients on request
timeously and accurately
 Develop x-rays, if not using digital x-rays and load x-ray Digital Imaging plates for scanning where applicable
 Mix materials with spatula as required
 Conduct suctioning as required
 Ensure materials and supplies are packed and accessible
 Ensure and plan enough stock on hand in terms of materials/consumables to prevent shortages
 Mix amalgam and/or mixable composites/cement etc. and place in the transfer tool/s to be handed to dentist
 Prepare sterile trays; ensuring instruments have undergone sterilisation
 Prepare non sterile trays

Qualifications and Experience

EDUCATION
 Grade 12 or equivalent NQF 4 certificate
 Dental Qualification essential
 Must be registered at HPCSA as Dental Assistant
WORK EXPERIENCE
 Experience in the Medical Industry would be advantageous
 2 – 3 years Dental experience
 SAP experience
 ME + experience
 ELIVE experience
KNOWLEDGE
 Computer Literate
 Knowledge of medical aids
NON MANAGERIAL/ SPECIALIST SKILLS
Coaching Others* The capacity to recognise development areas in others and support them to
facilitate personal development through coaching.
Leading and Managing Change* The capacity to implement and support change initiatives and to provide
leadership in times of uncertainty.